Terms & Conditions

These Terms and Conditions of Carriage (“Terms”) constitute a legally binding agreement between DeligoXpress Courier & Logistics Services LLC (“Company”, “we”, “our”, or “us”) and the sender, shipper, account holder, or consignee (“Customer”, “User”, or “you”).

By tendering a package for carriage, creating a digital booking, executing an online payment, or utilizing our tracking infrastructure at deligoxpress.com, you explicitly accept and agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Refund Policy.

When booking a consignment, the Customer covenants and warrants the following:

To uphold international civil aviation safety standards and statutory security protocols:

• Security Screening: DeligoXpress and authorized government border agencies possess the unreserved right to inspect, open, and scan any consignment using X-ray, explosive trace detectors, or physical unboxing without prior notice.
• Routing Discretion: DeligoXpress reserves sole discretion regarding multimodal routing pathways, carrier linehaul selections, intermediate hub transit stops, and flight schedules.
• Sub-Contracting: We may engage authorized airline carriers, postal administrations, and local last-mile delivery partners to execute transport without altering our primary contractual oversight.

Where air transport involves an ultimate destination or intermediate stop in a country other than the country of departure, the carriage is governed by the rules relating to liability established by the Warsaw Convention (1929), the Hague Protocol (1955), or the Montreal Convention (1999), as amended:

Exclusion of Consequential Losses: In no event shall DeligoXpress, its directors, or carrier partners be liable for indirect, incidental, special, or consequential damages, including loss of income, business profit, market opportunity, or reputational loss, whether or not we had knowledge that such damages might be incurred.

The Customer agrees to indemnify, defend, and hold harmless DeligoXpress against all claims, fines, liabilities, customs penalties, legal costs, or warehouse demurrage charges arising from:

• Inaccurate, fraudulent, or undervalued commercial invoice declarations.
• Consignee refusal or inability to pay statutory destination customs tariffs, duties, or local entry VAT.
• Tendering prohibited contraband, hazardous chemical substances, or restricted biological materials.

All proprietary logos, trademark assets, digital Air Waybill tracking engines, website architecture, and database algorithms powering deligoxpress.com remain the exclusive intellectual property of DeligoXpress Courier & Logistics Services LLC.

Corporate account holders are solely responsible for maintaining the confidentiality of their merchant portal credentials. Any automated scraping, reverse engineering, or unauthorized API querying is strictly prohibited.

These Terms, all carriage contracts, and any disputes arising out of or related to our logistics operations shall be governed by and construed in accordance with the laws of the Republic of India.

Subject to mandatory international aviation conventions, the courts of competent jurisdiction in Bengaluru, Karnataka, India shall have exclusive jurisdiction to settle any dispute, controversy, or claim arising under this agreement.