Privacy Policy
At DeligoXpress, protecting your personal information, shipment data, and regulatory documents is foundational to our logistics operations.
Scope & Commitment
This Privacy Policy applies to all services offered by DeligoXpress (referred to as “we”, “our”, or “us”), including our domestic express parcel deliveries, international air freight forwarding, customs clearance assistance, warehousing, and digital platforms accessible at deligoxpress.com.
We are dedicated to safeguarding the privacy and confidentiality of both senders and consignees. We process data strictly in compliance with applicable information technology acts, electronic record standards, and international cargo security protocols.
Information We Collect
To book, route, transport, and legally clear your consignments, we collect and process specific categories of data:
Sender & Consignee Details
Names, direct phone numbers, email IDs, pickup locations, destination delivery addresses, and postal/ZIP codes.
Customs & Statutory KYC Documents
Government-issued identifiers (Passport, Aadhaar card, PAN, GSTIN, IEC, EORI) required by destination border authorities and Indian Export Regulations.
Consignment & Logistics Attributes
Package dimensions, dead weight, volumetric weight, declared item descriptions, commercial invoice values, and Air Waybill (AWB) tracking numbers.
Billing & Platform Telemetry
Payment transaction references (processed via secure PCI-DSS gateways), device metadata, IP addresses, and cookie preferences.
How We Use Your Data
We collect information solely to deliver seamless, reliable, and legally compliant logistics services:
Order Execution & Door-to-Door Delivery
Scheduling courier pickups, verifying weights, generating shipping manifests, and coordinating end-mile delivery across local and international hubs.
Regulatory Aviation & Customs Clearances
Generating standard shipping bills, formal airway manifests, and required export/import documentation for regulatory border inspection.
Live Milestone Notifications
Broadcasting real-time transit alerts, proof of pickup, out-for-delivery updates, and electronic Proof of Delivery (e-POD) via WhatsApp, SMS, and Email.
Customer Support & Fraud Prevention
Resolving service queries, processing transit protection claims, and detecting prohibited or restricted cargo attempts.
Operational Disclosures & Third Parties
Data is shared exclusively on a need-to-know basis with authorized logistical partners and regulatory entities:
Airline & Linehaul Carriers
Global airline freight operators and express linehaul partners for physical international and inter-state conveyance.
Customs & Border Agencies
Authorized customs clearance officials at ports of origin and destination countries in accordance with international law.
PCI-DSS Payment Processors
Tokenized banking gateways to process online freight charges securely without storing raw card or bank credentials on our servers.
Data Security & Architecture
DeligoXpress implements layered technical and organizational safety measures:
Enterprise SSL/TLS & Data Encryption
All communication between your browser and our servers is secured using 256-bit SSL encryption.
- Role-based access controls ensuring only verified operational personnel view dispatch details.
- Automated vulnerability monitoring and firewall-protected cloud database infrastructure.
- Masked contact parameters provided to delivery personnel where technically feasible.
Data Retention & Archival
We retain shipment records, booking logs, and KYC copies only for the duration required to complete the delivery and fulfill legal, tax, and customs audit mandates (typically 3 to 7 years in compliance with foreign trade and customs regulations). Following the statutory retention duration, records are securely scrubbed or permanently anonymized.
Your Privacy Rights
Depending on applicable data privacy laws, you possess the following rights regarding your personal information:
Privacy & Grievance Support Desk
For privacy inquiries, data modification requests, or questions concerning our logistics data practices, please reach out to our dedicated support desk: