Shipping Policy & Operating Standards
The operational terms and international carriage standards governing consignment intake, volumetric rating, customs clearance, and global door-to-door transit across 220+ territories.
Cargo Acceptance, Digital Manifests & Packaging Integrity
Every consignment transported through the DeligoXpress multimodal network is routed through standardized digital intake checkpoints to ensure flight security and carrier compliance:
Digital Consignment Intake
Senders must provide authenticated consignor/consignee data, verified destination postal codes, telephone numbers, and accurate itemized declarations before an Air Waybill (AWB) is activated.
Scheduled Doorstep Pickup
On-demand collection is executed Monday through Saturday between 9:00 AM and 7:00 PM. Pickups are completed within 24 to 48 hours following online booking confirmation.
Freight Rating & Volumetric Dimensional Standards
In accordance with international aviation carriage rules, freight billing is determined by whichever is greater between the Actual Scale Weight and the Volumetric (Dimensional) Weight:
IATA Chargeable Weight Rating Formula
Upon arrival at our gateway transit hubs, parcels pass through certified laser dimension scanners and calibrated dynamic scales. If hub scans reveal weight discrepancies, an itemized adjustment will be invoiced prior to airline manifest loading.
Remote Out-of-Delivery Areas (ODA)
Consignments destined for remote regional zones beyond primary carrier hubs may incur standard remote-area operational surcharges.
Statutory Taxes & Fuel Indexing
Government GST and prevailing international aviation fuel surcharges are itemized clearly on all official tax invoices.
Cross-Border Air Transit & Border Customs Clearance
Cross-border cargo routes through our central aviation gateways in New York, London, Dubai, New Delhi, Bengaluru, and Singapore:
Mandatory Export Dossiers
Senders must provide itemized commercial invoices, declared HS classification codes, and government KYC identifiers (Passport, PAN, GSTIN, IEC, or EORI).
Tariffs & Entry Duties (DDU Protocol)
Unless booked under specific DDP corporate contracts, destination import customs duties and local taxes are assessed by destination customs authorities and payable by the consignee.
Aviation Safety & Dangerous Goods (DG) Restrictions
Under International Civil Aviation Organization (ICAO) and IATA Dangerous Goods regulations, the carriage of restricted articles is strictly prohibited across all DeligoXpress routes:
Class 1–3: Hazardous & Flammables
Aerosols, solvents, fireworks, lighter fuel, oxidizers, and corrosive chemicals.
Standalone Lithium Battery Packs
Loose power banks and standalone lithium-ion cells uninstalled from equipment.
Negotiable Instruments & Bullion
Physical banknotes, currency, unminted bullion, and undeclared jewelry.
Restricted Contraband & Narcotics
Illicit substances, unregistered medicines, tactical gear, and prohibited weapons.
Last-Mile Handover, Tracking & Reverse Logistics (RTO)
Consignments are barcoded and tracked in real-time with automated scanning checkpoints from pickup through final doorstep delivery:
Live Flight & Hub Tracking
Customers can track consignment milestones 24/7 on our online portal with time-stamped checkpoint scans and flight departure notifications.
Triple-Attempt Delivery Protocol
Our local delivery network makes up to 3 official delivery attempts. If the consignee is unavailable or refuses statutory customs fees, the package is placed in secure hub hold.
Return to Origin (RTO) Reverse Linehaul
Unclaimed or rejected parcels not released within the regional holding period are marked for RTO. All return transportation fees and re-entry duties remain chargeable to the sender.
Transit Value Assurance & Incident Filing Windows
To maintain audit integrity with airline carriers and insurance underwriters, incident claims must be submitted within standard statutory windows:
Damage Notice: Within 48 Hours
Physical transit damage or content discrepancies must be logged within 48 hours of delivery receipt accompanied by continuous unboxing video footage.
Lost Parcel Tracer: Within 7 Days
Untraceable linehaul loss inquiries must be filed within 7 business days past the maximum estimated delivery SLA date.
For full compensation parameters and refund audit procedures, please review our comprehensive Refund & Cancellation Policy.
Direct Logistics & Shipping Operations Desk
Connect directly with our flight dispatchers and consignment specialists for operational guidance: